Payments with discrepancies

Payments with deviations are processed by looking at the follow-up list on the start page in Conta. This will only appear if you actually have payments that differ from what you have invoiced the customers for.

What is a payment with deviation?

A payment with a discrepancy means that a customer has paid you a different amount than the amount stated on the invoice; either too little or too much.

Note that for payments on invoices in foreign currency, there will usually be discrepancies due to bank fees charged by the banks on such transfers. When you register payments on a foreign invoice, there will usually be exchange rate variations that cause you to earn a little, or lose a little money compared to what the value was on the invoice date. This is handled automatically by the system and entered in your accounts.

How to do it

When you process the payment, you can first select a customer by searching for the customer and choosing from the list that appears. You can then register the payment on the correct invoice number.

If the payment does not contain the customer’s name, there will usually be information about which account number the payment came from, and occasionally free text that the customer entered into the online bank when the person made the payment. Based on the account number and free text, you may be able to find out who is behind it.

You can find who owns an account number by entering the number in the online bank in a new payment, and then see which name or company name appears.